Refund Policy

1. General Policy

Pitchd offers a digital service that delivers value immediately upon use. Because AI-generated proposals are produced and accessible the moment a subscription is active, all subscription fees are generally non-refundable. This policy sets out the limited circumstances in which a refund may be granted.

2. When Refunds Are Available

You may be eligible for a refund in the following circumstances:

Duplicate charge: You were charged more than once for the same subscription period due to a billing error.

Service unavailability: The Service was materially unavailable for more than 72 consecutive hours during a paid billing period due to issues on our end.

Unauthorised charge: Your account was charged without your authorisation and you notify us within 7 days of the charge.

3. When Refunds Are Not Available

Refunds will not be issued in the following circumstances:

You are dissatisfied with the quality of AI-generated proposals. The output quality of AI systems varies by input, and results are dependent on the detail and accuracy of the information you provide.

You did not use the Service during a billing period. Subscriptions are charged for access to the Service, not for usage.

You forgot to cancel your subscription before renewal. It is your responsibility to manage your subscription and cancel before the next billing date if you no longer wish to continue.

Your account was suspended or terminated for violating our Terms of Service.

4. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until that date. No partial refunds are issued for unused time within a billing period.

5. How to Request a Refund

To request a refund under the eligible circumstances above, contact us at legal@pitchd.online with your account email address, the date of the charge, and a description of the issue. We will review your request and respond within 5 business days. Approved refunds are processed back to your original payment method and may take 5-10 business days to appear, depending on your bank.

6. Governing Law

This Refund Policy is governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 where applicable. Nothing in this policy limits any rights you may have under applicable South African consumer protection legislation.

7. Contact

For refund requests or questions about this policy, contact us at legal@pitchd.online.